Returns & Exchanges
At elago, we stand by the quality of our design-driven electronics accessories and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, we are committed to making the return process as seamless as possible.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Print Shipping Label
Once approved, download and print your prepaid return shipping label and include the original packing slip inside the box.
Secure Packaging
Place the product in its original elago packaging and ensure it is safely packed to prevent damage during transit.
Receive Your Refund
After our warehouse inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing